Online Returns - exchange order /credit note
We do not offer returns for exchanges or credit note on on products purchased online.
Online Returns - refund
We offer refunds all on full priced purchased online subject to the following conditions: (any items purchased using a discount code, credit note, or on sale is not eligible for a refund unless deemed faulty by EP)
- The garment is returned within 14 days of receiving your order.
- Garments are in a saleable condition, i.e. clean, tags attached, in original condition. Any garments that have been worn, damaged, altered or washed will not be accepted and returned to customer.
Request A Return
To request a return or exchange, please email us at firstname.lastname@example.org and include the following details:
- Order number
- Return Reason
- If you're exchanging an item, please include the product name, colour and size you would like to exchange for
Once approved, we will send you a digital returns form for you to fill out and include in your return. Please note, no returns will be accepted without a return authorisation for one of our online staff.
Refunds are reversed onto the original form of payments. Depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. The total amount of the refund will be minus any shipping charges (we do not refund the shipping fee).
If you have changed your mind and would like to cancel an order, please contact our Customer Care team as soon as possible. Please note that orders which have already been shipped cannot be cancelled.
All orders placed before 12PM will be dispatched that day, with any orders placed after this cut-off time dispatched the following business day. Our team work hard to ensure orders are sent out as soon as possible, however please allow 2 – 4 days for your order to be processed and dispatched during promotions and over the Christmas period.
Terms of service
Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however, no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only.
Once your order has been dispatched, you will receive a confirmation, including a tracking link to keep an eye on your order. Please note the above delivery time frames are an estimation provided by our shipping providers.
Please email email@example.com if you have any further questions. Thank you.
Please allow up to 2-4 days for your order to be processed, dispatched and delivered.
We accept payment via Credit Card
Your payment will be processed by SecurePay, a secure online payment gateway. Once your order is approved you will receive an Order Confirmation email.