SUPPORT
DELIVERY & RETURNS

Shipping Costs and Delivery Times

Delivery: 3 – 5 Business Days

Orders over $200 | Complimentary Shipping

Under $200 | $30


Ena Pelly will deliver your goods to the address provided for delivery at the time you make your order.

Delivery days are estimates only and are not guaranteed.

Shipping Information

All USA orders are shipped with UPS.


Once your order has been shipped, you will receive anemail with your shipment’s tracking information, allowing you tomonitor the progress of your delivery.


You will become the owner of the goods that you haveordered once they have been delivered to your specified deliveryaddress. At this point, the goods become your responsibility and EnaPelly no longer has responsibility for the goods from that point.

Return Policy

Free return shipping is offered to customers located in the USA.


To return one or more items from an order, all of the following conditions must be met:

  • The return must be requested within 14 calendar days of the delivery date.
  • The item must be in its original, unused, unaltered and unwashed condition.
  • The item must be returned with the tags and packaging in their original condition.

Please note: All items marked ‘Final Sale’ are not eligible for return, unless deemed faulty by Ena Pelly.

Ena Pelly reserves the right to reject any returningproducts that do not comply with the above stated return policy.Rejected items will be sent back to the original shipping addresswithout any refund being processed. In order to avoid this, pleasecontact our Customer Service Team, via enquiries@enapelly.com.au, toaddress any issues or concerns you have regarding the item(s) you wishto return.

Refunds

To initiate a return, email us at returns@enapelly.com.au to request for a Return Authorization (RA) number. Please include your order number and return reason.

Once approved, we will send you a return form for you to fill out and include in your return.

Please note, no returns will be accepted without a return authorisation from one of our online staff.

Please note: shipping fees and duties will not be refunded and Ena Pelly recommends you obtain a tracking number for reference.

Once the returned merchandise has been quality checkedand approved, Ena Pelly will issue a refund to the original method ofpayment and a confirmation email will be sent to you. Please note thatit can take up to 5 business days to process the return items, subjectto its compliance with our Return Policy. It may take your financialinstitution additional time to process the transaction and update yourbank statement.

Exchanges

Ena Pelly does not offer direct exchanges. We ask thatyou return the merchandise for a full refund and place a new order forthe preferred item(s) at your earliest convenience.

Frequent Returns

Frequent returns made from the same account willautomatically be flagged in our system. If we notice that our returnpolicy is being abused, we may take action in the form of blocking anaccount and/or cancelling future orders. Ena Pelly reserves the right toreject returns which do not comply with our Returns Policy. Returnsthat do not respect the policy will be sent back to the originalshipping address without any refund being processed.

Payment

Ena Pelly accepts payment via Credit Card and will be processed by SecurePay, a secure online payment gateway.

SIZE GUIDE
Company
CONTACT US

For all online orders, customer and product enquiries please contactenquiries@enapelly.com.au

For all PR Enquiries please contact enquiries@enapelly.com.au

Wholesale Business Enquiries

VIC

Launch Fashion Management

Zee@launchmanagement.com.au

NSW

Launch Fashion Management

imogen@launchmanagement.com.au

WA

Jett Fashion Agency

megan@jettagency.net.au

SA

Launch Fashion Management

sales@thestudiofashionagency.com

STORES & STOCKISTS

Ena Pelly Stores

Ena Pelly Geelong

211 Moorabool Street

Geelong, 3220

Victoria

Store Hours

Tuesday - Friday: 10.00am - 5.30pm

Saturday: 10.00am - 2.00pm

CAREERS

Ena Pelly is a family-owned Australian fashion label. From ourfirst stall in South Melbourne Market to the global attention ourdistinctive brand now attracts, Ena Pelly has always been centered onproviding modern women with the cornerstones of a minimalist andeffortless wardrobe.

Based in the beautiful coastal town of Torquay, Ena Pelly ispassionate about work-life balance and the health of their employees.

We welcome you to connect with us - please email enquiries@enapelly.com.au

Legal
TERMS & CONDITIONS

These Terms and Conditions govern the use of the ENA PELLY website (Website).


Please read these Terms and Conditions and Privacy Policy carefully before using the Website.

By using the Website you are accepting and agreeing to theseTerms and Conditions. You must not use the Website if you do not agreeto these Terms and Conditions.

ENA PELLY GROUP Pty Ltd (“we”, “us”, “our” or “ENA PELLY”)reserves the right to change these Terms and Conditions at any timewithout notifying you.

It is your responsibility to regularly check these Terms andConditions for any changes. Continued use of the Website will be takenas your acceptance of those changes. The Website and its content areprovided for your personal use only and must not be used for any publicor commercial purpose.

APPLICABLE LAW

These Terms and Conditions are governed by the laws of Australia.

MISUSE OF THE ENA PELLY WEBSITE

When using the Website, you must not:

post the private details of another person or entity;

impersonate or imitate another person or entity;

restrict or inhibit another person from using or enjoying the Website;

use the Website in a manner or for any purpose which is unlawful or contrary to these Terms and Conditions;

exploit the copyright, trademark or intellectual property rightsof ENA PELLY or a third party, unless the prior written consent of ENAPELLY or the relevant third party has been obtained;

upload, post, email, transmit or otherwise make available anysoftware that may contain a virus or other information that is designedto interrupt, destroy, disrupt, corrupt or limit the operation of theWebsite, its servers, software, hardware or equipment; or

engage in any activity which is likely to cause interference,harm or disruption to the Website, its servers, software, hardware orequipment.


Please report any breach of these Terms and Conditions to our customer service team via email at enquiries@enapelly.com.au.

CREATING AN ACCOUNT

When you access the Website, you may create an online account with us and provide us with personal details.

To place an order on the Website, you will need to provide us with personal details.

In either case, it is very important that any personal details you provide are complete, true and up to date.

Please let us know if your personal details change or are recorded incorrectly and we will promptly update them.

If you create an online account with us, you will need to create apassword to access your online account. Your password must be uniqueand kept secure and private at all times. Please let us know immediatelyif you believe or suspect there to have been a breach of security orany unauthorised use of your account.

ORDERS

All orders will be accepted at ENA PELLY’s sole discretion.

When you submit an order on the Website, this constitutes your legally binding offer to purchase merchandise.

If we accept your order, you will be sent an Order Confirmationemail specific to your purchase. If we do not accept your order we willnotify you via email. All orders are subject to ENA PELLY's approval andthe availability of merchandise. ENA PELLY may place a limit on thequantity of merchandise that can be ordered on the Website.

We may at our sole discretion cancel your order any time prior toshipping, for example if the merchandise ordered becomes unavailable.We will promptly refund the full purchase price of that order to you.You can read ENA PELLY’s Returns and Delivery Policy, via this link.

PRICE

All orders are priced in Australian dollars and include GST.

All prices quoted on the Website exclude postage and handlingcosts. You will be charged extra for postage and handling. You will benotified of these extra costs at the time you place your order.

Prices quoted on the Website are subject to change at our sole discretion without notice.

If the price of merchandise is reduced after you place an order,ENA PELLY will not offer a subsequent price adjustment. The relevantprice of merchandise is the price at the time you place your order.

CANCELLATION OF ORDERS

To the maximum extent permitted by the law, ENA PELLY may cancel or refuse to accept an order at any time, without liability.

If we cancel an order after you have made a payment, we will refund that payment to you in full.

PAYMENT OF ORDERS

You must provide complete, true and up to date payment and billing details.

When you place an order on the Website, you authorise ENA PELLY to deduct payments from the credit card you provide.

You must be the authorised holder of the credit card or beauthorised to use the credit card in order to have payment detailsauthorised and processed.

ENA PELLY can refuse to authorise and process an order if, in ourabsolute discretion, we believe this is necessary. ENA PELLY mayrequest credit, anti-fraud and identity checks if we believe this isnecessary.

If ENA PELLY cannot charge payment to your credit card or if apayment is declined or returned for any reason, ENA PELLY may in ourabsolute discretion suspend or cancel your order.

If ENA PELLY is charged a fee for processing your credit card byyour bank or financial institution, you will be liable for thesecharges. ENA PELLY will notify you of these charges if they apply.

ENA PELLY uses SecurePay to offer secure payment systems to protect you in accordance with best industry practice.

While ENA PELLY takes all reasonable steps to ensure yourpersonal information remains secure, it is impossible for ENA PELLY tocompletely guarantee that the transmission of data over the Internetwill be totally secure at all times.

Subject to the terms of ENA PELLY’S Privacy Policy, anyinformation submitted to ENA PELLY on the Website is done so at your ownrisk.

DISPATCH AND DELIVERY OF ORDERS

If ENA PELLY has accepted your order and payment has beenauthorised and processed, the merchandise purchased will be promptlydelivered to you. You can read ENA PELLY’s Returns and Delivery Policy,via this link.

During busy sale periods there may be a delay in dispatching your order due to an increase in order volumes.

To the maximum extent permitted by the law, ENA PELLY accepts no responsibility or liability for undelivered merchandise.

To the maximum extent permitted by the law, ENA PELLY accepts noresponsibility or liability if merchandise is returned to the ENA PELLYwarehouse or if there is a delay in delivery which is beyond ourreasonable control.

Title to the merchandise and the risk of loss or damage to themerchandise passes to you upon receiving delivery of the merchandisefrom the postal or courier service used by ENA PELLY.

RIGHTS UNDER AUSTRALIAN LAW

Australian law, including the Australian Consumer Law, providesyou with certain rights in respect of your order that cannot be excludedby these Terms and Conditions, including that your products must be ofacceptable quality, reasonably fit for the purpose that we representthey will be fit for, and that the products will correspond with anyrelevant description.

Nothing in these Terms and Conditions shall be read or applied soas to exclude, restrict or modify or have the effect of excluding,restricting or modifying any condition, warranty, guarantee, right orremedy implied by law, including the Australian Consumer Law, whichcannot by law be excluded, restricted or modified.

COPYRIGHT/INTELLECTUAL PROPERTY RIGHTS

The Website, its content, layout and design together with anytrade mark, name, logo, photograph, image, code, text, data, graphic,software or other identifying mark appearing on the Website (WebsiteIP), may only be used for your personal reference, and may not otherwisebe copied, reproduced, used, stored, published, altered, licensed,downloaded or transmitted in any form or by any other means in whole orpart, without the prior written consent of ENA PELLY.

The Website IP is the property of ENA PELLY or a third party who has contributed to the Website.

Nothing on the Website or in these Terms and Conditions should beconstrued as conferring a licence or right to use the Website IP unlessthe prior written consent of ENA PELLY or the necessary third party hasbeen obtained.

DEALINGS WITH THIRD PARTIES

The Website may contain a link or pointer to an Internet website operated by a third party.

These links are provided for your information and convenienceonly, and the inclusion of a link does not constitute an endorsement byENA PELLY of a third-party website.

ENA PELLY makes no representation in relation to, and is notresponsible for the content, products, services or security of anywebsite operated by a third party. You link to the website of a thirdparty at your own risk.

ENA PELLY is not responsible for any loss or damage deriving fromthe use, content, products, services or security of a website operatedby a third party.

ENA PELLY is not bound by any dealing that you may enter intowith a third party. The terms and conditions of a third party websitegovern any dealing you may have with that third party. If there is aninconsistency between these Terms and Conditions and the terms andconditions of a third-party website, these Terms and Conditions willapply.

You should also be aware that a third party may collect yourpersonal information via its website. A third party is governed by itsown privacy policies and practices, not ENA PELLY's Privacy Policy andpractices. ENA PELLY makes no representation about, and is not liablefor, the privacy policies and practices of a third party.

ENA PELLY encourages you to learn about the privacy practices andpolicies of a third party before linking to its website and/orproviding personal information pursuant to the use of that website.

AFTERPAY

Shop now, pay later.. interest free!

What is Afterpay?


Afterpay offers simple and affordable instalment plans for onlineshoppers. The payment platform allows you to purchase in four equalinstalments, due every fortnight. There is no additional cost to useAfterpay. All of your payments are interest free and you will receiveyour order in accordance with these terms and conditions.

Afterpay is operated by Afterpay Holdings Limited, listed on the Australian Stock Exchange.


To make a purchase using Afterpay, you will need:

1. A debit or credit card

2. To be over 18 years of age

3. An Australian residential address


How does it work?

1. At the ENA PELLY checkout, select Afterpay as your paymentoption. You will then be redirected to the Afterpay website to processyour order.

3. Register or login into Afterpay to confirm your order.

4. You will then be redirected to the Silk Laundry website to receive your order confirmation.

5. Please note: Afterpay has a maximum transaction limit of AUD$1000, however each order is subject to Afterpay's credit assessment.


How do I use Afterpay?

When you place your first order with Afterpay, the firstinstalment will be charged at the time of purchase. Each instalment willthen be deduced from your debit/credit card each fortnight. For all ofyour future orders using Afterpay, your first instalment will bededucted within 14 days. At the time of purchase, the full Afterpayschedule will be outlined for you.


When will my order be shipped?

Your order will be shipped as soon as practicable and inaccordance with the terms contained herein. Afterpay only defers thepayment, not your new dress!


Can I return my Afterpay order?

We are able to issue returns for orders processed throughAfterpay. We will issue a credit to the amount of the purchasedproduct(s), or a refund if the order is purchased at full price. Anyreturned items processed through Afterpay must remain within the 7 dayReturns and Exchanges Policy in order to be granted a credit orexchange.

Please note: Shipping costs will not be reimbursed.

WEBSITE IS “AS IS”

Use of the Website is on an “as is” and “as available” basis.

Use of the Website is at your own risk.

ENA PELLY does not warrant or guarantee that the Website isaccurate, correct, secure, reliable, timely, complete, adequate for anypurpose or that it will remain uninterrupted or virus free.

To the maximum extent permitted by the law, ENA PELLY is not liable for any error or omission in the information on the Website.

ENA PELLY may modify, discontinue, interrupt, suspend or limitthe use of the Website at any time when we believe it is reasonablynecessary to do so. To the maximum extent permitted by the law, ENAPELLY is not liable for any modification, discontinuance, interruption,suspension or other limitation of the Website.

Any material downloaded or otherwise obtained through the Websiteis done so at your own risk and discretion. ENA PELLY is notresponsible in any way for any damage to your computer or network thatmay result.

FAILURE TO COMPLY WITH THESE TERMS AND CONDITIONS

If you fail to comply with these Terms and Conditions as amendedfrom time to time, ENA PELLY may without limitation, in our absolutediscretion and without notice:

suspend or terminate your access to the Website; or

take legal action where necessary.

LIABILITY

To the maximum extent permitted by the law and subject to the ENAPELLY Returns and Delivery Policy, ENA PELLY expressly disclaims allrepresentations and warranties of any kind contained on the Website,unless otherwise stated.

ENA PELLY is not liable for any loss, damage, cost, expense,liability, action, claim, judgment or penalty whatsoever arisingdirectly or indirectly as a result of or in connection with:

your use of the Website;

your inability to use the Website for whatever reason;

the deletion, correction, destruction, damage, loss or failure to store or retain information;

any unauthorised access to the Website;

the transmission of any virus onto your computer;

the unauthorised alteration of data or transmissions;

any other matter relating to the ENA PELLY website; and

any breach of these Terms and Conditions by you.

INDEMNITY

You agree to indemnify and hold ENA PELLY harmless against anyloss, damage, cost, expense, liability, action, claim, judgment orpenalty suffered by ENA PELLY arising directly or indirectly as a resultof or in connection with:

a breach of these Terms and Conditions by you;

your access to or use of the Website; or

a breach of Australian and/or International intellectual property laws by you.

SEVERANCE

If any part of these Terms and Conditions is found to be invalidor unenforceable, the remainder of the Terms and Conditions willcontinue to apply.

QUERIES

If you have any queries or would like more information aboutthese Terms and Conditions please contact our customer service team viaemail at enquiries@enapelly.com.au

PRIVACY POLICY

This web site is owned and operated by the ENA PELLY GROUP Pty Ltdand will be referred to as “We”, “our” and “us” in this Privacy Policy.By using this site, you agree to the privacy policy set out below(Privacy Policy). The Privacy Policy relates to the collection and useof personal information you may supply to us through your conduct on theweb site.


We reserve the right, at our discretion, to modify or removeportions of this Privacy Policy at any time. This Privacy Policy is inaddition to any other terms and conditions applicable to the web site.


We recognise the importance of protecting the privacy ofinformation collected about our customers and other visitors to our website, in particular information that is capable of identifying anindividual (“personal information”). This Privacy Policy governs themanner in which your personal information, obtained through the website, will be dealt with. This Privacy Policy should be reviewedperiodically so that you are updated on any changes. We welcome yourcomments and feedback.


By using the website:

you consent and agree to the collection, processing and use ofpersonal information about you and information about your use of thewebsite in accordance with this Privacy Policy; and

you acknowledge that you accept the Privacy Policy.

You acknowledge that you have read and understood the PrivacyPolicy and agree that all information and data collected by us inconnection with the webiste, or any future service of ENA PELLY aresubject to this Privacy Policy.


Personal Information


Personal information about visitors to our site is collected onlywhen knowingly and voluntarily submitted. For example, we may need tocollect such information to provide you with further services or toanswer or forward any requests or enquiries. This Privacy Policy willprotect your personal information from being dealt with in any way thatis inconsistent with applicable privacy laws in Australia.


Use of Information


Personal information that customers and visitors submit to oursite is used only for the purpose for which it is submitted or for suchother secondary purposes that are related to the primary purpose, unlesswe disclose other uses in this Privacy Policy or at the time ofcollection. Copies of correspondence sent from the web site, that maycontain personal information, are stored as archives for record-keepingand back-up purposes only.


We primarily collect personal information in order to:


Notify you of any special offers or competitions;

Improve your overall shopping experience;

Sell to you our merchandise;

Mail purchased goods to you;

Develop and improve our products and service; and

Send you marketing material and other communications; and

such other secondary purposes that are related to these primary purposes.

We may also be required to collect personal information from you by law.


Collecting information on Registered members


Each person who visits our website has the option of registeringwith us as a member. As part of registering with us, we collect personalinformation about you in order for you to take full advantage of ourproducts and services. To do this it may be necessary for you to provideadditional information to us as detailed below.


Registration


Registration is completely optional. Registration may includesubmitting your name, email address, address, telephone numbers, optionon receiving updates and promotional material and other information. Youmay access this information at any time by logging in and going to youraccount.


Disclosure


We will not sell, rent or trade personal information to, or with, third parties.


Apart from where you have consented or disclosure is necessary toachieve the purpose for which it was submitted, personal informationmay be disclosed in special situations where we have reason to believethat doing so is necessary to identify, contact or bring legal actionagainst anyone damaging, injuring, or interfering (intentionally orunintentionally) with our rights or property, users, or anyone else whocould be harmed by such activities. Also, we may disclose personalinformation when we believe in good faith that the law requiresdisclosure.


The website may contain links to other websites. We do not shareyour personal information with those websites and it is not responsiblefor their privacy practices.


In some circumstances it may be necessary for us to pass personalinformation onto a third party. Third party service providers will haveaccess to your personal information only to the extent that it isreasonably necessary to provide our services.


In some circumstances your personal information may be disclosedto third parties that perform a range of services on our behalfincluding:


Our service providers or partners,

Delivery and shipping providers;

Information technology providers; and

Other consultants.


Personal information may be disclosed to third parties injurisdictions outside of Australia. This includes cloud servers locatedoverseas.


If we transmit your personal information over the internet (forexample to third parties who hold data outside Australia) we will takereasonable steps to maintain the security of any personal information toprevent misuse and unauthorised access. Despite these protectionmechanisms, you should be aware there are inherent risks associated withthe transmission of data over the internet and we cannot guarantee anytransmission will be completely secure.


Where we disclose your personal information to our serviceproviders, we will take reasonable steps to ensure that they areauthorised to only use personal information in order to perform thefunctions we require and in accordance with the Privacy Act 1988 (Cth).


We may also disclose your personal information to law enforcementagencies, courts or government agencies where required to comply withspecific legal requirements.


You expressly consent to your information being used as set out in this section.


Security & Payments


We strive to ensure the security, integrity and privacy ofpersonal information submitted to our sites, and we review and updateour security measures in light of current technologies. Unfortunately,no data transmission over the Internet can be guaranteed to be totallysecure.


However, we will endeavour to take all reasonable steps toprotect the personal information you may transmit to us or from ouronline products and services. Once we do receive your transmission, wewill also make our best efforts to ensure its security on our systems.


In addition, our employees and the contractors who provideservices related to our information systems are obliged to respect theconfidentiality of any personal information held by us. However, we willnot be held responsible for events arising from unauthorised access toyour personal information.


All prices listed on the ENA PELLY website are in Australia dollars and include GST.


ENA PELLY uses 128 – bit SSL (secure sockets layer) encryptiontechnology when processing your financial details. 128-bit SSLencryption is approximated to take at least one trillion years to break,and is the industry standard.


Collecting Information from Users


IP Addresses


Our web servers gather your IP address to assist with thediagnosis of problems or support issues with our services. Again,information is gathered in aggregate only and cannot be traced to anindividual user.


Cookies and Applets


We use cookies to provide you with a better experience. Thesecookies allow us to increase your security by storing your session IDand are a way of monitoring single user access.

This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.


Access to Information


We will endeavour to take all reasonable steps to keep secure anyinformation which we hold about you, and to keep this informationaccurate and up to date. If, at any time, you discover that informationheld about you is incorrect, you may contact us to have the informationcorrected.


In addition, our employees and the contractors who provideservices related to our information systems are obliged to respect theconfidentiality of any personal information held by us.


Problems or questions


If we become aware of any ongoing concerns or problems with ourweb sites, we will take these issues seriously and work to address theseconcerns. If you have any further queries relating to our PrivacyPolicy, or you have a problem or complaint, please contact us.

For more information about privacy issues in Australia andprotecting your privacy, visit the Australian Federal PrivacyCommissioner’s web site; http://www.privacy.gov.au/.